Customer Services

Payment Options


Rural Plumbing and Heating accepts many forms of payment for our services.

Our office gladly accepts the following: cash, personal checks, money orders, Master Card, Visa and American Express. We can accept your credit card payments in person or over the phone.

Financing Options


EnerBank offers you peace of mind. Our loans are available only through authorized contractors who have been approved to offer payment options to their customers. The phone application process is quick and easy with a decision in minutes. Let EnerBank help make your dreams come true.

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Service Agreements

For a complete copy of our standard Service Agreement, click on the link below. If you would like a Service Agreement prepared for your property, complete the “Estimate Form” above and select Service Agreement within the form.

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Service Contract Pricing

1 System (1 Gas & A/C; 1 Heat Pump): $189.00
2 System (2 Gas & A/C; 2 Heat Pumps): $259.00
3 System (any combination): $329.00
4 System (any combination): $401.00
5 System (any combination): $471.00

Accessories (Clean Effects Filters, Humidifiers, etc.): $35.00

Service Contract Pricing updated Nov. 1, 2011

NC Department of Revenue Directive:

In order to comply with the new North Carolina Department of Revenue Directive, effective January 1, 2017, we, along with every HVAC and Plumbing provider, are now required to charge sales tax for repair and maintenance services, including annual maintenance contracts.

We apologize for an inconvenience this may cause, but we want to assure you this will not change any other aspect of our service visits. We remain dedicated to providing you with expert service, guaranteed, each and every time.