I am writing to you to let you know about the outstanding service we recently received from one of your technicians. I rarely take the time to write such a complimentary letter, however I felt it was necessary to do so in this case because all aspects of our problem were handled with such professionalism and integrity, and it was not an easy fix! Many thanks for your good service and for the management’s decision to support the technician’s assessment of the situation and how best to resolve it affordably and professionally for us. We will certainly call you again when needed.
Amy J.
North Raleigh, NC
Many thanks for sending your well trained employee to work on the faucet. Your company has given us unprecidented service and we will willingly and gladly tell our friends and neighbors of our good experience with your company.
Margaret S.
Raleigh, NC
I have used Rural Plumbing and Heating for over thirteen years. during this period I have dealt with Rural Plumbing and Heating extensively and have always found them to be helpful and courteous. When issues on jobs have arisen, they have handled the problems quickly and resolved them to my satisfaction. I do not hesitate to recommend them for any plumbing or heating service need.
W. Jack McGhee
Ticon Properties
I wanted to thank Rural for the services provided on my York HVAC system today by technician Mike O’Bryan. Mike was very knowledgeable, which enabled him to get my home heat up and running as he evaluated the problem quickly to get it working. Mike is an asset to your field services team and wanted Rural to know he knows his skill and does a great job with customers!
Angela L.
Zebulon, NC
Gabriel was the technician who came to our house Monday. He was very professional and thorough! Rural Plumbing is very fortunate to have such a hard working young man. I just wanted to take a moment to let you know he did a great job!
Nancy W.
Raleigh, NC
I called this morning to have the plumbing replaced from the kitchen sink to the main line (as well as a bathroom sink). Donnie and Eric were the service techs, their work was outstanding! You are extremely fortunate to have these two men working for Rural. They represent your company very well. I look forward to working with you, and referring customers to you in the future.
Glenn M.
Cary, NC
Mr. Babcock, I wanted to write you to express my appreciation for two of your crew members, Art Huckins and Daniel Sanchez. We recently had air and heating installed in our house and the entire process went so smooth. The crew worked hard and did a fantastic job. Daniel made sure everything went well for us. Bottom line, we will continue to be customers of your company because of the excellent service and caring by your crew. We would be grateful to you if you let them know.
Lilia C.
Durham, NC